Hemaya is a legally registered and privately owned security company, founded in Ramallah and managed by professionals with a wide security experience. We are distinguished among our competitors by the substantial investment in Information Technology to manage service quality. As a result of our service quality control, we have obtained a significant share of the Palestinian market, where we provide our security services to a number of the largest companies in the country. Hemaya has a solid operational and administrative setup in Ramallah to cover an already substantial security function. We have upwards of 300 security officers dedicated to our various clients. Hemaya is the only local security company that has three operation rooms working 24/7 in Ramallah, Nablus and Bethlehem. Hemaya provides “real time” security updates, surveys and reports to its fast growing list of clients. We submit regular security updates to local leading businesses, and we firmly believe in the concept of sharing information with clients as it is, undoubtedly, beneficial to achieving mutual support everyone’s needs.
Hemaya shall be modern and globally oriented in features and specifications, and shall contribute to security, safety, community service, and development of the country.
Hemaya shall ensure administrative, technical and field systems that work efficiently and effectively, where every employee feels responsible for providing high-quality security services and solutions. Hemaya shall have a name characterized by security, trade perspectives that add to the site it belongs to.
Hemaya is a company of security professionals combined by the highest standards of integrity, quality and respect for every associate. Established in 20**, we have grown substantially and are now one of the leading service providers for security needs in the region. We understand that our client satisfaction is our main asset. We are located in a high risk market due to the political, occupational and security complications in the area, yet we will never sacrifice service for growth, and we will never outgrow the fundamental characteristics of thoroughness, responsiveness, accessibility and agility which attract our clients to our company in the first place.
- Sincerity: is the core of our strategy with our customers.
- Innovation: is what we seek through the provision of security services, solutions, and distinctive initiatives.
- Proficiency: in our work, we employ scientific methods, modern technology and global standards.
- Perseverance: hard, constant work at all stages of implementation.
Hemaya adopts the principle of total quality in its different operations and services provided, in terms of:
- Selection of a high, scientifically qualified, and well-trained work teams, with sufficient experience to perform successful security concepts.
- Development of specific actions for the work to be performed.
- Setting norms and standards through which Performance Evaluation is done through implementation phases.
- Poll beneficiaries after implementation to verify the extent of satisfaction with the services provided.
- Follow-up evaluations after the end of the implementation to assure quality of work.
- Prioritizing and maximizing operational capabilities.