She was assured and helpful but it wasn't all good (not her fault though). Interactive Investor (II) is an online trading and investment platform based in London. CA. Had good telephone help from Sohail Ahmed of ii team. Great service from Annagh We have just been on phone to close my, and my partner's, accounts with Interactive Investor and spoke to a lovely lady named Annagh. Voice your opinion today … If we fall short of your expectations please tell us so that we can try and resolve the situation, and we can learn from any mistakes we have made. Or, if you are unhappy with our final response and if you accessed our services online you can submit your complaint to the European Commission’s Online Dispute Resolution Platform (ODR platform) which has been established to help customers resident in the EU who have bought good or services online. The group offers retail investors an investment service to manage and trade shares, funds and bonds via trading accounts, ISAs and SIPPs. If you remain unhappy with our final response, we will give you details on how you can complain to the Financial Ombudsman Service (FOS). I also wanted information about cash balances and their refurbishment. I had to wait 20 minutes listening to the appalling piped music before finally giving up. Interactive Investor Reviews. If you're considering opening an acount, this Interactive Investor review is a *must-read* Compare them against brokers like AvaTrade & Plus500 in this up-to-date comparison of their fees, platforms, features, … Engaged Employer. Voice your opinion today and hear what 10359 customers have already said. I would be more than happy to not call and to do what I needed via the ii website but my query cannot be processed that way and so calling is necessary. Add a Review. Vanessa handled my call this afternoon. Very satisifed. Interactive Investor is a great choice for investors who wish to research reports and in-house trusted recommendations for funds. Read 1 more review about interactive investor Only the latest review will count in the company's TrustScore Amit 5 reviews. Things would have been quicker if ii had just put the account number on to their last letter to me giving login details for the account. Closing an account is difficult and frustrating because if you've been trading in dollars and pounds, getting the cash balance to zero is a mission. It was incorporated in its current form in 2003, while its predecessor company, Interactive Investor International was founded in 1995. Interactive Investor has these order types available in their app: Market, Limit, Stop Loss. Interactive Investor review. Let's compare AJ Bell Youinvest vs Interactive Investor. By writing to Customer Services, Interactive Investor, Exchange Court, Duncombe Street, Leeds, LS1 4AX. First, by writing to them using their address (Interactive Investor, Exchange Court, Duncombe Street, Leeds, LS14AX), and secondly, by calling their UK lines or International lines respectively; 0345 607 6001 or +44 113 246 2309. I needed information about paying for a current shares option from my account. I was logged out of my account for an obscure reason. Interactive Investor Review – The Verdict. Very satisfied, ii website is good but phone service needs work. complaint.info@financial-ombudsman.org.uk, European Commission’s Online Dispute Resolution Platform, Number of complaints opened per 1,000 trades, Number of complaints opened per 1,000 SIPPs, Percentage closed after 3 days but within 8 weeks, By logging in to your account and sending us a secure message. Alliance Trust Savings is now part of interactive investor. We can’t thank her enough . Thank you Samuel. Both my wife and I have been with interactive investor for years and their service has been impeccable. 4 Jobs. Excellent service. Read 2 more reviews about interactive investor Only the latest review will count in the company's TrustScore Malcolm Holbrook 1 review. 'Number of complaints closed' refers to concerns which have been fully addressed and includes complaints that were either upheld or not upheld by the firm. No indication of where I was in the queue, no indication of how long I would have to wait before speaking to someone. AIM tips review 2020: how our expert’s recommendations fared. Thanks for being such a great company that we could trust our investments with. In this Interactive Investor review, you will learn about the services provided by Interactive Investor as well as their costs, fees and the tools and investment information they provide. Kam was extremely attentive, communicative, and helpful. They noted that it wouldn’t be as expensive with higher investments. 38 Reviews. We will confirm your eligibility to refer your complaint to FOS in our final response and will provide you with a copy of the FOS explanatory leaflet. For our 2020 Review, we assessed the best trading platforms in the UK for online share dealing. Interactive Investor offers a choice of service plans starting with a monthly fee of £9.99 (multiple accounts allowed) and will even credit back £7.99 (available for 90 days) that can be used to buy or sell an investment of your choice. However, the whole service feels dated. Looking at some of the other reviews on here, I don’t think that I am alone. Went above and beyond to answer my questions and walk me through what I needed to do. Super communication skills from Hannah R. - extremely helpful, kind and professional. In our review, we analyse the charges levied by Interactive Investor fund supermarket, suggesting which areas provid. So nice when someone takes the time to try and help. We breakdown the complete Interactive Investor pros and cons. All rights reserved. | Read 801-820 Reviews out of 10,359. 13 Benefits. The languages the mobile app of Interactive Investor currently supports are … Cam understood my question and answered to my satisfaction. Overview Overview. Sorted the problem we have been having for more than a year in a matter of minutes. Thanks Cam. Alongside the cost per trade, most UK online brokers also charge a monthly, quarterly, or annual management fee, which varies based on the account type and balance. Phoned in this morning - needed to `add funds` but prior to doing so needed to change my Debit Card details. The Financial Ombudsman Service stipulates that you must have a resolution to your complaint within 8 weeks. You are also able to raise a civil case (i.e. It takes 5 days or more to receive replies to secure messages. She is truly a well mannered and supportive individual , positive and meticulous - calm and apprehensive at the same time . Katie helped me find all the answers very … INTERACTIVE INVESTOR is suitable for investors who desire research reports and in-house recommendations for funds. © 2020 Trustpilot A/S. The three plan options let you tailor your subscription to … Are their fees good? Do you agree with interactive investor’s star rating? Jobs; Companies; Salaries; Interviews; Search. Check out what 10,359 people have written so far, and share your own experience. Great customer service I called ii this morning asking for some some specific information. Contacted Charlie about account details.Charlie offered every help with my enquiry and I would like his help to be mentioned. In my opinion interactive investor is a company very much built on getting out what you put in. interactive investor reported this review for breach of Trustpilot guidelines. I started with a group of 4 people and 3 of us have progressed into different areas such as complaints and transfers. Interactive Investor is an award-winning comprehensive online investment platform with around 300,000 customers. Firstly, it took 18 minutes for my call to be answered. 4 Inter­views. Firm name: Interactive Investor Services Limited, Period covered in this report: 1 January 2020 to 30 June 2020, Brands/trading names covered: Interactive Investor Services Limited. Interactive Investor is a U.K. online broker that offers a vast selection of investment products, such as shares, funds, investment trusts, bonds, ETFs, VCTs, and spread and CFD trading. 'Percentage upheld' refers to concerns where we accept that we made a mistake and fixed it to your satisfaction. This independent dispute resolution scheme has been set up by the Financial Conduct Authority to settle complaints between consumers and businesses providing financial services. Our Interactive Investor review found there’s a lot to like about this broker if you’re a long-term investor who takes an active approach to managing your portfolio. Read 2 more reviews about interactive investor Only the latest review will count in the company's TrustScore Bill Peasey 6 reviews. Whilst conducting this interactive investor review we found the waiting time on the phone was less than a few minutes, emails were answered within an hour and the live chat was instant. Company Overview FAQ. Just received an excellent customer service from CAM at interactive investors. Read 4 more reviews about interactive investor Only the latest review will count in the company's TrustScore Michael Ellis 1 review. GB. The ODR Platform will refer your complaint to the FOS, so you may prefer to contact the FOS directly. We are here to help you between 7.45am and 5.30pm Monday to Friday. Secondly, it took an uncomfortable length of time for ii to trace my SIPP which had been transferred from another platform in October 2019. Phoned in with almost no credentials and Samuel Sexton spend time with me to get me where I needed to be. I expect more of a company that is providing an investment platform. By calling us on 0345 607 6001. However, they can improve their educational resources. Some customers mentioned that its fees are quite high, especially compared to other share dealing providers. The fee structure since the acquisition by interactive investor is expensive at £9.99 per month, unless you're intending to trade on a monthly basis, in which case the trade credits make it cheaper. At Interactive Investor you can use the following order temrs & expiry in the app: Good 'til date (GTD), Fill or Kill. The web trading platform is user-friendly, deposits and withdrawals are fast and easy and customer service, although not available 24/7, is good. View All num of num Close (Esc) Interactive Investor. What is the best investment platform? Interactive Investor Review 2020. It is one of the biggest UK brokers, and is regulated by the top-tier FCA. If this is the case we will send an acknowlegement email or letter to you within 3 days and will keep you informed of progress. Please rest assured, even if we do not accept fault we will do everything possible to assist in any way we can. The data below is updated every six months and is extracted from the reportable complaints data that we submit to the Financial Conduct Authority. Costs struggle to remain competitive for fund traders and active share dealers. Interactive Investor is a direct-to-investor investment service, with headquarters in the United Kingdom. Read 1 more review about interactive investor Only the latest review will count in the company's TrustScore James Kirrane 2 reviews. Very professional Had an issue with the new system of logging in. Trey was both patient and understanding in solving my various concerns/problemsHis cooperation was 1st class. I started with a group of 4 people and 3 of us have progressed into different areas such as complaints and transfers. Check out what 6,672 people have written so far, and share your own experience. Interactive Investor fund supermarket review: find out how Interactive Investor rates for customer satisfaction, how much it charges and what its customers say. Reply from interactive investor 13 hours ago Hi A, I note you have left neither an identifiable username or account number associated with your review so unfortunately I cannot verify you or indeed your comments as relatable to us. The costs are super low for larger accounts and this service suits more affluent, engaged investors. Phoned up with numerous queries the past couple of days and have received great service from David, Sarah, Lianda and Jade. Today I tried my luck with their telephone service. Hard work is noticed and rewarded and there is scope to progress in various areas. Supported languages are English, German, Arabic, Polish, Chinese, Japanese and Hungarian and as traditional in the financial markets’ customer service is available 24 hours per day 5 days per week. Spoke to Dominic who sorted the problem out very … Should you wish to provide constructive feedback I would be more than happy to look into your issues. Interactive Investor Review Summary. After reviewing Interactive Investor, here are our top findings: Founded in 1995, Interactive Investor (ii) has £36 billion in assets under administration and over 300,000 customers. Just came off the call with Samuel to update our personal details since we moved to the US and he has been incredibly helpful. Interactive Investor Review: Trading Accounts & Fees. Is it Interactive Investor?But sadly, there isn’t a clear-cut winner. via the courts) but, unlike the Ombudsman, this is not a free service and the cost of doing so is not covered by Interactive Investor. Do you agree with interactive investor's TrustScore? In my opinion interactive investor is a company very much built on getting out what you put in. | Read 1,501-1,520 Reviews out of 6,672. Not been with II very long and thinking of leaving already. Naturally, we hope that we can reach an agreement. Not convinced there was even anyone to speak to anyway. Join Broker-Analysis.com. 39 Salaries. Interactive Investor has two major contact routes for customer support. Find out more. To help us reply to your complaint promptly, please provide us with the following information: We get asked this question all the time. SG. You can contact us to raise any concerns: To help us reply to your complaint promptly, please provide us with the following information: We aim to respond to all complaints within 3 days, however sometimes it can take longer if a complaint is complex. By calling us on 0345 607 6001. Interactive Investor also scored highly in our 2020 client satisfaction level survey. What Interactive Investor offer, Interactive Investor fees, Interactive Investor withdrawl options, what countries Interactive Investor are available in. It took a while to get through to someone (and not easy to find the phone number on the ii website), but once I got through Samuel was very helpful to resolve my issue. by Andrew Hore. Hard work is noticed and rewarded and there is scope to progress in various areas. thanks for the great help just now, kam #kam. Spoke with Finlay who resolved my issue quickly and professionally. Markets today - Chart currently unavailable - Interactive Investor Review: These guys are now a big fish. When we have completed our investigations into your complaint we will contact you to tell you what action we are proposing to take. Interactive Brokers has long been a popular broker for advanced traders, but in 2019 the company launched a second tier of service — IBKR Lite — for more casual investors. Companies. interactive investor customer reviews. Thank you ! Really helpful and sorted out my problem straight away- thanks again Sam! Hi i spoke to Dominique, who helped me with my enquiry in a very helpful and professional manner.Thank a lot. Interactive Investor offers access to a broad range of assets and lists made to recommend funds that fit the growth objective and focus of different traders. We are here to help you between 7.45am and 5.30pm Monday to Friday. What you would like us to do to put it right, Your account reference and a daytime telephone number so that we can contact you, In writing – Exchange Tower, London, E14 9SR. In the midst of an ongoing problem with Interactive Investor's IT I found Hannah C of Customer Services to be most helpful, not only checking what, if anything, was being done about my problem (unable to login because not receiving text codes) but offering to send me contract notes for recent dealing. 36 Interactive Investor reviews. Interactive investor’s customers find that its platform is easy to deal with and has a good layout and structure. Who Interactive Investor … Despite being a difficult year, 2020’s tips performed better than the 2019 picks. Very poor customer service. If you are not satisfied with our response you should let us know immediately and we will let you know what your options are. What a shambles. Is Interactive Investor safe? Do you agree with interactive investor’s star rating? Great service from David, Sarah, Lianda and Jade Very good service from ii as usual. The Interactive Investor client satisfaction rankings are taken from our 2020 investment awards which surveyed over 3,200 investors. Such excellent service and help given by Samuel Sexton.Thank you Samuel. Had a power of attorney problem. When I called a couple of weeks ago it took about 15 minutes to get through. Spoke to Sam Miln today, an absolute star! Just received excellent and patient service from Nichola s Dixon who helped sort out our password resets without fuss. Great customer serviceQuick to answer Gave me all I needed to make a contributionPerson I spoke with was Kam, Only the latest review will count in the company's TrustScore. Do you agree with interactive investor's TrustScore? We pride ourselves on our service but recognise that sometimes things can go wrong. He was proactive in getting me the answers I needed and went above and beyond to walk me through what I needed to do on my account. Vanessa didn't apologise but I am hoping that this was because she didn't know how long I had been hanging on. Rating 5stars. A free inside look at company reviews and salaries posted anonymously by employees. Which broker is less expensive? We are currently assessing the review in accordance with our reporting processes. By writing to Customer Services, Interactive Investor, Exchange Court, Duncombe Street, Leeds, LS1 4AX. Could not have been more helpful. 1 Photos. We aim to resolve all complaints within 4 weeks, however if this is not possible we will provide you with an update at that time – explaining what actions we have taken and an anticipated date for responding in full. Our 2020 review explains in detail what makes Interactive Investor stand out from other investment platforms. Sorted by Vanessa who was very competent and also very patient. 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